Let me start by saying I used to be a loyal Brooks Brothers Customer. But in the last year, your store and online service has gone from good to horrendous. After placing a Made to Measure shirt order in Naples, FL last year that absolutely nothing went right, I said...Read more
I ordered a shawl on 12/25 as it was reduced in cost. Three weeks later, no shawl. I called Customer service who after a long hold ( and endless repeats of "We are experiencing unusually high volume of calls...") I finally reached a CSR who apologized, and promised to...Read more
I tried to place an order online and used a merchandise credit card to pay for purchase. Card balance was accepted and then order was blocked because one item was out of stock. When I revised the order, it asked for payment again, but my card balance is now zero....Read more
I didn't like
- No resolution and no interest in retaining my business
Brooks Brothers - Amazing Experience
-Noticed an issue with my online order, item didn't ship, turns out they didn't have it. -Called customer support/service -Had an AMAZING experience. Felt no rush. Was truly taken care of, and made whole. -I am even looking forward to a follow up with the representative. -Derwin was AMAZING, helpful, and sensitive of my time during the call. -Again I am actually looking forward to my upcoming call. I need to reach the word count so...
Brooks Brothers - Do not buy Brook amd brothers dress
I bought 3 shirt and tshirts from Brook and Brothers show room. The t shrirs have gone out of shape in one wash. The shirt is losely stitched as shown in ths attached pic.
Brooks Brothers Customer Care Review
Had an awesome experience. Customer service was like no other. Staff very professional and honors deals after expiration date. Love my brooks brother retail.
Short Review on September 29, 2016
Here is a memo written to a long-term employee who wanted to leave 15 minutes early.
I bought a $100 gift card on line a few days before Christmas for my brother in Houston. Within minutes I received two confirmations instead of one. Brooks was sending two $100 gift cards to my brother instead of one. I called customer service immediately and waited in...Read more
Dec 26th ordered underwear on after Christmas sale. Received confirmation and never heard anything more. On Jan 1 went on line to see the order was canceled, I got NO notification. That same day I ordered a similar item and paid for 2 day delivery. As of today 9 days...Read more
a sweater ripped in the wash. I wanted to contact Brooks Brothers to see if they have a refund policy. They have a. not responded to any of the several emails I've sent them b. left me waiting on hold every time I called bad experience. this whole thing kind of feels...Read more
I ordered a suit online to arrive by Christmas. I called their 800# for questions and could not get through...first problem. Then the day before Christmas, I go to their site to check the order, and it had been cancelled. No email notifying me of this! I again tried to...Read more
I am a petite woman (5'2" 100lbs.) and Brooks Brothers is one of the few retailers that make quality clothes that fit me. Unfortunately my local store chooses not to carry petites so I have to order all of my BB clothing online. Because I can't try things on ahead of...Read more
I visited the Brooks Brothers store in Newport Beach Fashion Island several days ago and was intending on exchanging a dress shirt for my son. After waiting at the register for several minutes, a young man approached me and told me that he would help me in a moment....Read more
Have been a faithful customer for years. But now have two BB non-iron shirts in less than a year which have split at the crease at the top of the arm. I am a CIO, a skinny geek--NOT a muscle-bound jock who shreds shirts like the Incredible Hulk! What has happened to...Read more
- Past quality
I didn't like
- Shirts splitting
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