Brooks Brothers
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Brooks Brothers Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brooks Brothers has 2.3 star rating based on 58 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Brooks Brothers to a friend or colleague.
- Rating Distribution
Pros: Customer service resolution was above and beyond, Quality, Above and beyond.
Cons: No resolution and no interest in retaining my business, Customer service, Lack of care from the company to resolve issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brooks Brothers has 2.3 star rating based on 58 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Brooks Brothers to a friend or colleague.
- Rating Distribution
Pros: Customer service resolution was above and beyond, Quality, Above and beyond.
Cons: No resolution and no interest in retaining my business, Customer service, Lack of care from the company to resolve issues.Recent recommendations regarding this business are as follows: "Don’t shop here. They are unconcerned.", "Idk", "Fabulous service!", "Brooks Brothers is and has always been wonderful!", "Don’t buy on line or give phone nodk how to fix this problem I don’t know why they don’t fix this issue I have what you got to get it to do with it but you got it for the money you don’t need it to do that I don’t want it to go to the wrong person and then you got a pay the money back to you and then you’re and ml nm in up honk I’ll ink gob. John job JI inn inn inn. Icvbnkllll DC vbzxcvvhjklletyuiooopppdghjkoooxcvbnmklllxcbnn yeah we have".
Most users want Brooks Brothers to offer a solution to their issues.
Review authors value the most Location and Discounts and Special Offers. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Brooks Brothers Reviews
"Order status"
Was unable to complete purchaseMY problem ! Customer Services Gregory was patience itself in steering me through steps. Nancy of Customer Service also kind &...
"Place"
I have been a BB customer for the past 71 years! I called your 800 number this past week to order of night shirt. The 800 number people did NOT know what I was...
New Haven, Connecticut
Place
I have been a BB customer for the past 71 years! I called your 800 number this past week to order of night shirt.
The 800 number people did NOT know what I was looking for (despite having bought at least five (5) night shirts in the past!!
I then called the store in Clinton Connecticut and this gentleman could not help me but at least he knew what a night shirt was! I tried to call your retail store in Westport, Connecticut but was unable to find their store phone number.
Why should I not be 'pissed' after a misadventure that I outlined above.
Prof.
Henry J. Binder, M.D.
203 624 ****
henry.binder@***.edu
Unconcerned that order didn’t go through
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t shop here. They are unconcerned.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never received order
- Good clothes
- Poor technical function on website
Preferred solution: Deliver product or service ordered
User's recommendation: Idk
Order status
- Terrific customer service
Preferred solution: Relay my message of appreciation re C/S Gregory & Nancy to top management! They are the best!
User's recommendation: Fabulous service!
Toronto, Ontario
US Website access from Canada
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
No agent available
Preferred solution: Unsubscribe my text
User's recommendation: Don’t buy on line or give phone nodk how to fix this problem I don’t know why they don’t fix this issue I have what you got to get it to do with it but you got it for the money you don’t need it to do that I don’t want it to go to the wrong person and then you got a pay the money back to you and then you’re and ml nm in up honk I’ll ink gob. John job JI inn inn inn. Icvbnkllll DC vbzxcvvhjklletyuiooopppdghjkoooxcvbnmklllxcbnn yeah we have
Lakeside, California
Want to purchase two Brooks Brothers button down shirts for women size eight blue and pink
User's recommendation: Brooks Brothers is and has always been wonderful!
Chevy Chase, Maryland
Want to unsubscribe
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Watertown, New York
Bad delivery & customer service lies on information put on hold never get the supervisor on line
User's recommendation: No I don’t think so
Richlands, North Carolina
Lost card
User's recommendation: Do not lose your card
Waiting for response for 2 weeks
- Bad customer service
Preferred solution: Full refund
User's recommendation: Do not do Business with with Brooks Brothers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Anaheim, California
Gift Card
Preferred solution: Full refund
Annandale, Virginia
Returning item from another state than where it was shipped
Preferred solution: See my above statement
Centerport, New York
Unsatisfied customer service
User's recommendation: Read my review
Plainfield, Indiana
Someone gets on your phone and next clicks on Instagram app and puts bad words on Instagram and next they delete my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Slow shipping times and poor customer service
I originally ordered a pair of women's jeans that never got shipped according to FedEx. Brooks Bros claims that it was shipped but that FedEx lost the package.
I don't believe that at all. I called customer service 5 times (and 2 hours wasted on the phone) to finally have another pair shipped to me. I was told that the replacement pants will be shipped on a 2-day shipping time. Now the store that was supposed to ship the item has not shipped it and it's now been additional 4 days.
Now I have to make another call to this store. This will be the last order that I will ever made with BB. - Poor customer service, and long hold times. I have read the reviews and the company overall has a lot of poor reviews for customer service.
It appears that the quality of their services are below par. This company has been around for many years, but it seems like the entire company needs training in how to handle customers.
Preferred solution: Deliver product or service ordered
User's recommendation: Check the reviews for that particular location before attempts to visit the store.
About
American clothier Brooks Brothers is a company privately owned by Retail Brand Alliance, a division of Luxottica, and is headquartered on Madison Avenue in Manhattan, New York City. Brooks Brothers was founded in 1818 by Henry Sands Brooks as men's ready-to-wear clothes shop. Brooks Brothers specializes on business and casual clothes for men and women – dresses, shirts, ties, pants, and sweaters. Brooks bothers was the first American firm which showed to market the button-down collar shirt and polo coat. For about 200 years Brooks Brothers allows its customers to determine own unique style and to follow the trend. There are about 200 Brooks Brothers stores in the U.S. and 70 all over the world, including Japan, China, Taiwan, France, England, Scotland, Chile, Canada, Italy, and Greece.
Brooks Brothers is ranked 633 out of 4768 in Footwear and Clothing category
USA
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