Latest review first
Brooks Brothers charged my debit card 3x on a $325.00 purchase for a total around $1,000.00. This over drew my bank account, despite the fact I NEVER authorized a $1,000.00 charge. After this they advised the items were out of stock and never even sent them to me...Read more
I was deceived by the card-ad Brooks Brothers mailed me and the store assistant manager(did not identify himself) in BB store was as rude and unhelpful. Brooks Brothers sent me a sale card which advertises shirts at $29.90 and suits at $229.00 on the face of the card...Read more
Brooks Brothers - No response to a question
I sent a message asking if my membership in Phi Kappa Phi provided some special pricing on various products. I just received this offer from the Soviety. I have been a customer for many years And this is my first interaction with the company. Hope this a an oversight!!!
I was hoping for an amazing experience with this company I was tired of junk dress shirts from foriegn countries like China or Malaysia that are a poor fit and cheap materials.. Yes $ 185.00 for a top quality American made dress shirt is a bit pricey but I wanted to...Read more
Brooks Brothers - Poor customer service
I had a horrible experience at the store in Center Valley, PA. Tried to call the corporate office but they did not care.
I ordered 4 shirts online during a sale with free shipping. The order was accepted. I received two shirts and nothing else. I had to send emails to ask when I could expect to receive the other two shirts. I was eventually told that the sale of the remaining two shirts...Read more
Brooks Brothers - Poor quality for the price
I had 6 shirts less than 2 years old blow out at the elbow. I also had a 1 year old sport coat that i paid over $500 for blow out at elbow. Not cost effective. Very dissatisfied and will be getting my shirts and clothing elsewhere.
Brooks Brothers - Frustrating
Irresponsible sales personnel including store in charge on 6.7.2018 afternoon hours.
In Brooks Brothers 200th Anniversary Year, shame on management for ruining the iconic button down Oxford. They got the New York Times to write a puff piece last year about the return of the BB oxford shirt, and how great this was and now of course they made it lighter,...Read more
A week ago I went to shop at Brook Brothers in Lincoln center NYC together with my daughter-in-law, son and my 6 week old grandson. We went to the 2nd floor women’s department. After shopping we took the elevator down only to be stuck in the elevator. Not a great...Read more
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