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Brooks Brothers charged my debit card 3x on a $325.00 purchase for a total around $1,000.00. This over drew my bank account, despite the fact I NEVER authorized a $1,000.00 charge. After this they advised the items were out of stock and never even sent them to me...
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1.0
#1421137
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Brooks Brothers - Beware the fake ads
Brooks Brothers - Beware the fake ads
I was deceived by the card-ad Brooks Brothers mailed me and the store assistant manager(did not identify himself) in BB store was as rude and unhelpful. Brooks Brothers sent me a sale card which advertises shirts at $29.90 and suits at $229.00 on the face of the card...
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#1402991
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Brooks Brothers - No response to a question

I sent a message asking if my membership in Phi Kappa Phi provided some special pricing on various products. I just received this offer from the Soviety. I have been a customer for many years And this is my first interaction with the company. Hope this a an oversight!!!
#1383795
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Brooks Brothers - Sad reality is fools are still employed
I was hoping for an amazing experience with this company I was tired of junk dress shirts from foriegn countries like China or Malaysia that are a poor fit and cheap materials.. Yes $ 185.00 for a top quality American made dress shirt is a bit pricey but I wanted to...
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1.3
#1382308
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Brooks Brothers - Poor customer service

I had a horrible experience at the store in Center Valley, PA. Tried to call the corporate office but they did not care.
#1374817
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Resolved
I ordered 4 shirts online during a sale with free shipping. The order was accepted. I received two shirts and nothing else. I had to send emails to ask when I could expect to receive the other two shirts. I was eventually told that the sale of the remaining two shirts...
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#1323864
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Brooks Brothers - Poor quality for the price

I had 6 shirts less than 2 years old blow out at the elbow. I also had a 1 year old sport coat that i paid over $500 for blow out at elbow. Not cost effective. Very dissatisfied and will be getting my shirts and clothing elsewhere.
2.7
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Customer service
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#1311519
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Brooks Brothers - Frustrating

Irresponsible sales personnel including store in charge on 6.7.2018 afternoon hours.
#1297159
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In Brooks Brothers 200th Anniversary Year, shame on management for ruining the iconic button down Oxford. They got the New York Times to write a puff piece last year about the return of the BB oxford shirt, and how great this was and now of course they made it lighter,...
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#1234475
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A week ago I went to shop at Brook Brothers in Lincoln center NYC together with my daughter-in-law, son and my 6 week old grandson. We went to the 2nd floor women’s department. After shopping we took the elevator down only to be stuck in the elevator. Not a great...
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#1223176
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