I purchased a white dress shirt from Brooks Brothers and in a short time the collar disintegrated. I do not send shirts out to the laundry. We launder shirts at home, following the instructions faithfully.
A visit to the Brooks Brothers store was a complete disappointment. Of course they did not agree to repair the shirt or replace it, but they would have been happy to sell me a new one. Of course they were very sorry. They had many explanations what there was nothing they could do.
I would describe myself as a very good customer in the past. I have purchased custom suits and shirts and shoes and other items. I am also pretty easy to make happy, all you have to do is meet me halfway. I guess they don't need me as a customer. I certainly will not be going back.
This person wrote the review because of bad quality of brooks brothers shirt from Brooks Brothers. Reviewer claimed that he or she lost $100 and wants Brooks Brothers to issue a full refund.
The most disappointing in user's experience was failure to stand behind their products. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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