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I visited the Brooks Brothers store in Newport Beach Fashion Island several days ago and was intending on exchanging a dress shirt for my son. After waiting at the register for several minutes, a young man approached me and told me that he would help me in a moment....
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#1131372
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Have been a faithful customer for years. But now have two BB non-iron shirts in less than a year which have split at the crease at the top of the arm. I am a CIO, a skinny geek--NOT a muscle-bound jock who shreds shirts like the Incredible Hulk! What has happened to...
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2.7
I liked
  • Past quality
I didn't like
  • Shirts splitting
#1085217
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I have a fun shirt I bought in college in the 90's. Perfect condition. 2 pairs of County Club Khakis Sear Sucker hoodie two sear sucker button downs Countless pairs of navy blue socks 1 pair of Khakis all destroyed within two years. Khakis are so destroyed it looks...
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#1075535
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Brooks Brothers - Amazing Experience

Brooks Brothers
#1114350
4.8
Details
-Noticed an issue with my online order, item didn't ship, turns out they didn't have it. -Called customer support/service -Had an AMAZING experience. Felt no rush. Was truly taken care of, and made whole. -I am even looking forward to a follow up with the representative. -Derwin was AMAZING, helpful, and sensitive of my time during the call. -Again I am actually looking forward to my upcoming call. I need to reach the word count so...
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Delivery Service
Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
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Brooks Brothers - Do not buy Brook amd brothers dress

Brooks Brothers
#1087009
I bought 3 shirt and tshirts from Brook and Brothers show room. The t shrirs have gone out of shape in one wash. The shirt is losely stitched as shown in ths attached pic.
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Brooks Brothers Customer Care Review

Brooks Brothers
#928720
4.8
Details
Had an awesome experience. Customer service was like no other. Staff very professional and honors deals after expiration date. Love my brooks brother retail.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Brooks Brothers - Simple Review #1475160259
1/1

Short Review on September 29, 2016

Brooks Brothers
#927729
Here is a memo written to a long-term employee who wanted to leave 15 minutes early.
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Brooks Brothers - Very poor quality of shoes lost the colour of the skin after used for one time.
Brooks Brothers - Very poor quality of shoes lost the colour of the skin after used for one time.
Brooks Brothers - Very poor quality of shoes lost the colour of the skin after used for one time.
Brooks Brothers - Very poor quality of shoes lost the colour of the skin after used for one time.
Brooks Brothers - Very poor quality of shoes lost the colour of the skin after used for one time.
Brooks Brothers - Very poor quality of shoes lost the colour of the skin after used for one time.
Brooks Brothers - Very poor quality of shoes lost the colour of the skin after used for one time.
Brooks Brothers - Very poor quality of shoes lost the colour of the skin after used for one time.
Brooks Brothers - Very poor quality of shoes lost the colour of the skin after used for one time.
I am a regular costumer for BB, I went to BB yas mall in abudhabi, I bought a shoes for 750 AED which is 203 $, after using the shoes for one time, the colour of the skin removed and totally the leather destroyed, what makes me sad is the treatment I received from the...
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2.2
#1050998
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yesterday i went to Brooks brothers outlet store in Elizabeth new jersey around 8pm. I was holding a shirt and checking the material. One Russian lady came, grabbed the cloth from my hand and started folding the clothes. then walked away. yes, she asked me do i need...
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1.0
I didn't like
  • Service and attitude
#1039550
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I buy the 346 men's dress shirts at the Factory Outlet owned by BB. The collar tab frayed and split within six months. Returned to BB in Connecticut saying I am a longtime customer and the collar tab separated due to defect. Today I received a smarmy letter from BB...
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#1033977
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I Went to Brooksbrother Potomac mills to shop as I always do .Im an old customer and I believe the person who service me had a disgusting attitude I ask someone who he was they mentioned that he was the store manager and I have observed him very well.Also a friend of...
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1.0
#1030630
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Went to purchase as I do often do at Market Street was approached by A manager by the Name of Linda Jaques and I must admit I was very displeased at how she viewed me from head to toe as if I did not have the finances to purchase said items and I asked for some...
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#1005682
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My mother is close to 93 years old and lives in an assisted living center where she is dependent on a bus from the center to take her around. However, the center will not bus people there because of the distance. I took her the first time, and my sister from CA to...
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offconsumerpissed
off***sumer***ed

vbro, stop. These companies lose money daily because of scam artists. Requiring a receipt and having a NINETY DAY (more than I'd ever dream about) return policy is not unreaso...

1.6
I didn't like
  • Attitude and the customer service
  • No resolution and no interest in retaining my business
  • Poor quality merchandise and demeanor of sales clerkmanager
#1005639
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Contact Brooks Brothers

Mailing Address:
Customer Service Manager
100 Phoenix Avenue
Enfield, CT 06082
Phone:
(800) 274-1815
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I purchased a white dress shirt from Brooks Brothers and in a short time the collar disintegrated. I do not send shirts out to the laundry. We launder shirts at home, following the instructions faithfully. A visit to the Brooks Brothers store was a complete...
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2.0
I didn't like
  • Failure to stand behind their products
#944717
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