I visited the Brooks Brothers store in Newport Beach Fashion Island several days ago and was intending on exchanging a dress shirt for my son. After waiting at the register for several minutes, a young man approached me and told me that he would help me in a moment....Read more
Have been a faithful customer for years. But now have two BB non-iron shirts in less than a year which have split at the crease at the top of the arm. I am a CIO, a skinny geek--NOT a muscle-bound jock who shreds shirts like the Incredible Hulk! What has happened to...Read more
- Past quality
I didn't like
- Shirts splitting
I have a fun shirt I bought in college in the 90's. Perfect condition. 2 pairs of County Club Khakis Sear Sucker hoodie two sear sucker button downs Countless pairs of navy blue socks 1 pair of Khakis all destroyed within two years. Khakis are so destroyed it looks...Read more
Brooks Brothers - Amazing Experience
-Noticed an issue with my online order, item didn't ship, turns out they didn't have it. -Called customer support/service -Had an AMAZING experience. Felt no rush. Was truly taken care of, and made whole. -I am even looking forward to a follow up with the representative. -Derwin was AMAZING, helpful, and sensitive of my time during the call. -Again I am actually looking forward to my upcoming call. I need to reach the word count so...
Brooks Brothers - Do not buy Brook amd brothers dress
I bought 3 shirt and tshirts from Brook and Brothers show room. The t shrirs have gone out of shape in one wash. The shirt is losely stitched as shown in ths attached pic.
Brooks Brothers Customer Care Review
Had an awesome experience. Customer service was like no other. Staff very professional and honors deals after expiration date. Love my brooks brother retail.
Short Review on September 29, 2016
Here is a memo written to a long-term employee who wanted to leave 15 minutes early.
I am a regular costumer for BB, I went to BB yas mall in abudhabi, I bought a shoes for 750 AED which is 203 $, after using the shoes for one time, the colour of the skin removed and totally the leather destroyed, what makes me sad is the treatment I received from the...Read more
yesterday i went to Brooks brothers outlet store in Elizabeth new jersey around 8pm. I was holding a shirt and checking the material. One Russian lady came, grabbed the cloth from my hand and started folding the clothes. then walked away. yes, she asked me do i need...Read more
I didn't like
- Service and attitude
I buy the 346 men's dress shirts at the Factory Outlet owned by BB. The collar tab frayed and split within six months. Returned to BB in Connecticut saying I am a longtime customer and the collar tab separated due to defect. Today I received a smarmy letter from BB...Read more
I Went to Brooksbrother Potomac mills to shop as I always do .Im an old customer and I believe the person who service me had a disgusting attitude I ask someone who he was they mentioned that he was the store manager and I have observed him very well.Also a friend of...Read more
Went to purchase as I do often do at Market Street was approached by A manager by the Name of Linda Jaques and I must admit I was very displeased at how she viewed me from head to toe as if I did not have the finances to purchase said items and I asked for some...Read more
My mother is close to 93 years old and lives in an assisted living center where she is dependent on a bus from the center to take her around. However, the center will not bus people there because of the distance. I took her the first time, and my sister from CA to...Read more
I purchased a white dress shirt from Brooks Brothers and in a short time the collar disintegrated. I do not send shirts out to the laundry. We launder shirts at home, following the instructions faithfully. A visit to the Brooks Brothers store was a complete...Read more
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